Return Policy
At Luish, we prioritize your satisfaction. Our return policy ensures that you can shop with confidence while maintaining fairness for all parties involved.
Conditions for Returns
We accept returns only under the following conditions:
- Damaged or Defective Products: If the product is delivered in a damaged or defective condition.
- Wrong Product: If the product delivered is different from what you ordered.
- Size Mismatch: If the wrong size is delivered due to our error.
Scenarios Where Returns Will NOT Be Accepted
- Products that have been used, washed, or altered.
- Products without their original tags, packaging, and accessories.
- Customized outfits, as they are tailored for you.
- Returns requested after 3 days of delivery.
- Outfits purchased under ‘Buy One Get One Free’ offers or specific festive/offers.
- Outfits that were already exchanged once.
How to Request a Return
Submit a return request within 3 days of delivery via:
Email: support@luish.in WhatsApp: 91 8123 796 801
Ensure the product is in its original condition with packaging, tags, and labels intact.
Return Options
- Replacement: Subject to stock availability.
- Refund: If replacement isn’t possible, we will process a refund to your original payment method or provide a voucher.
- Exchange: You can exchange the product for another item.
Return Charges
- Return courier charges may apply and will either be deducted from your refund or payable separately.
- In special cases, if you are required to ship the product to us, you will be responsible for the return shipping cost. Please retain the receipt for reference.
Refund Process
Refunds are processed after the product passes our quality check. This may take up to 14 working days.
Other Important Points
- COD Orders: Refunds will be issued via bank transfer or a voucher for future purchases.
- Pickup: Returns will be picked up separately; the delivery person is not responsible for accepting returns.
We’re here to make your experience with Luish delightful. If you have further questions, reach out to us at support@luish.in or WhatsApp: 91 8123 796 801.